Privacy Policy

TradeX Privacy Policy

Last updated: April 22, 2025

This Privacy Policy explains how TradeX ("we," "our," or "us") collects, uses, stores, and protects your personal data when you access or use our website, mobile application, and associated services (the "Platform").

By using our Platform, you agree to the collection and use of information in accordance with this Privacy Policy and applicable laws in the United Arab Emirates (UAE).

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, delivery address, billing address, and payment method details.
Technical Information: IP address, browser type, device information, and access logs.
Usage Data: Pages visited, clicks, time spent on site, and navigation patterns.
Transactional Information: Orders placed, items purchased, and payment confirmations.

2. How We Use Your Information

We use your data for the following purposes:

To process and fulfill orders
To provide customer support
To manage your user account
To communicate order updates or promotional offers
To improve platform performance and user experience
To comply with legal obligations

3. Sharing Your Data

We may share your information with:

Authorized Delivery Partners: For delivering your order
Payment Gateways: To process your payments securely
Analytics & Marketing Tools: To help us understand usage patterns and improve the Platform
Legal Authorities: If required by UAE law or for legal proceedings
Your data will never be sold or rented to third parties for commercial gain.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or loss. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Platform, including remembering preferences and analyzing site traffic. You can choose to disable cookies via your browser settings, though this may affect platform functionality.

6. Your Rights

You have the right to:

Request access to your personal data
Correct or update inaccurate information
Request deletion of your account
Withdraw consent where applicable
To exercise any of these rights, please contact us at Support@gotradex.ae

7. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of the Platform after changes are posted constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact: support@gotradex.ae